Refund and Returns Policy

We want you to be satisfied with your purchase. Contact us before returning an item so we can provide the correct instructions and return destination.

Return Window

Most eligible items may be requested for return within 30 days after confirmed delivery. Items must be unused, unopened when applicable, and returned in their original condition with packaging, accessories, and documentation.

Starting a Return

Email Kelvin@Lionsden31.com with your order number, the item you wish to return, and the reason for the request. Do not mail a return until authorization and instructions have been provided.

Damaged, Defective, or Incorrect Items

Contact us promptly after delivery and include clear photographs of the item and packaging. When we confirm that an item arrived damaged, defective, or incorrect, Lion’s Den 1931 will provide an appropriate replacement, refund, or return-shipping solution.

Return Shipping

Customers are generally responsible for return-shipping costs for preference-based returns. Lion’s Den 1931 covers reasonable return-shipping costs when we confirm an incorrect, damaged, or defective item.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and payment-provider processing times may vary. Original shipping charges are not refundable unless the return results from our error.

Non-Returnable Items

For health, safety, or legal reasons, opened personal-care or hygiene products, gift cards, personalized goods, downloadable products, and items marked final sale may be non-returnable where permitted by law. Your statutory consumer rights are not limited by this policy.

Order Changes and Cancellations

Contact us as soon as possible. We will try to accommodate changes or cancellations before fulfillment, but an order cannot be changed or cancelled after it has shipped.

Contact

Email Kelvin@Lionsden31.com or call 678-444-0906.